Return and Refund Policy

Effective date: 2 October 2026

This policy applies to Luvia Creations orders delivered in India.

Which items can be returned?

We accept returns for defective, damaged or incorrect items only. We do not accept change-of-mind returns, including for customised items. Customised products are still eligible for remedies if they are defective, damaged or incorrectly fulfilled.

Minor variations are natural in handmade products and are not automatically defects. However, your item must match its advertised description. This policy does not limit any applicable statutory consumer rights.

How to request a return

1. Contact orders@luviacreations.com within 7 days of delivery. Include your order details, a description of the issue and clear photos.
2. Contact us for return instructions before sending the item. We will provide the return address and help arrange the return.
3. Return the item within 14 days of delivery.

Item condition

Items should be unused and returned with their packaging where reasonably possible. Inspection necessary to discover a defect does not disqualify a claim.

Return shipping and fees

Luvia Creations pays return shipping for confirmed defective, damaged or incorrect items. There is no restocking fee.

Replacements and refunds

For an eligible item, we offer a replacement at no extra cost, or a refund if a replacement is unavailable or you prefer a refund.

Refunds are processed within 7 business days after we receive and check the returned item. Your bank or payment provider may take additional time to credit the amount.

Contact

For return requests or questions, email orders@luviacreations.com.