Delete your Luvia account

Request account and data deletion

You can request deletion without installing the app or signing in. Email hello@luviacreations.com from the email address registered with your Luvia account, with the subject 'Luvia account deletion'. State that you want your account and associated data deleted. If you cannot access that email address, contact us to arrange another way to verify account ownership. Never send your password, card details or OTP.

Email an account-deletion request

What happens next

Your email is a request, not an immediate automated deletion. Luvia reviews it, verifies account ownership where necessary and confirms the outcome by email. Uninstalling the app, signing out or clearing browser storage does not delete your account. You can also request deletion of particular information without deleting the whole account.

Information deleted and records retained

Once the request is verified and processed, we delete the account login and associated saved profile, delivery addresses and active cart data that are no longer needed. We may retain order, payment, delivery, accounting, fraud-prevention and support records where needed for applicable legal obligations or unresolved transactions. These records are retained only for the relevant obligation or dispute, not to keep the deleted account active. We explain any applicable retention exception when handling your request. Deleted data may remain in restricted backups until the normal backup-retention cycle expires.

Other services and local storage

Luvia cannot delete your accounts with external payment, messaging or other providers. Contact those providers for their deletion options. To remove locally stored search history, clear recent searches in Luvia; to remove other cached shop data, use your browser's site-data settings. Our Privacy Policy explains how the shop and Android app process information.

Read the Privacy Policy