Luvia CreationsOrdering, delivery & care FAQ
Answers to Luvia Creations ordering questions: WhatsApp confirmation, custom colours, payment, shipping across India, product care and returns.
How do I place an order?
Choose the product and variant, add your items to the catalogue cart, then send the order request on WhatsApp. We confirm availability, the total including shipping, and estimated dispatch before payment. Adding items or sending a message does not confirm an order.
Can I request different colours or customisation?
Ask us on WhatsApp with the product link and your preferences. Options depend on the product; we will confirm whether the request is possible, along with any price or timing changes.
Do you ship across India, and how much does shipping cost?
We ship across India. Charges and delivery timing depend on your location and order. Share your delivery location so we can confirm the shipping charge and total before you pay.
When will my order be dispatched?
Dispatch timing depends on the item, its availability and any customisation. Ask us for the estimated dispatch time and agree on it before paying. We do not promise one fixed timeline for every product.
How do I pay?
We share payment instructions when confirming your order. Please confirm the product details, total including shipping and dispatch estimate first.
What materials and sizes are used?
Check the individual product details for confirmed materials and dimensions. Information varies by product; ask us to confirm any missing details, suitability or sizing before ordering.
How should I care for my crochet product?
Follow the care instructions on the individual product page where provided. If instructions are missing or you are unsure, contact us before washing; care depends on the materials and construction.
What is the return and refund policy?
Please read our return and refund policy before ordering. Contact us about your specific order if you need clarification.