Luvia CreationsPrivacy Policy
Last updated: 14 October 2026
Who we are and how to contact us
Luvia Creations operates luviacreations.com from Gurugram, Haryana, India. For privacy questions or requests about your information, email hello@luviacreations.com. For order support, email orders@luviacreations.com or contact +91 92059 07350.
Information we collect
We use the name, mobile number, email address, delivery address, pincode, cart contents, order details and messages you provide to operate the shop and fulfil orders. Optional accounts involve authentication and saved delivery details. We also process technical information such as browser and device information, page visits and interactions for security and analytics.
How information is used
We use information to maintain your cart, calculate shipping, process and verify payment, fulfil and track orders, provide order updates, manage accounts, apply eligible offers, respond to support requests and prevent fraud. Website analytics help us understand shopping activity and improve the service.
Payments and service providers
Our payment service provider processes online payments and handles payment details entered in its secure checkout. Our order records use payment and transaction references for verification and support, not your card PIN or OTP. We use database, account authentication, hosting, image delivery, email and courier service providers to operate the shop and fulfil orders. Analytics and advertising service providers may receive page, device, interaction and purchase-event data when configured. These providers may process information outside India under their own privacy terms.
Cookies and browser storage
The website uses browser storage and caching to maintain carts, sign-in sessions, checkout recovery and a faster browsing experience. Analytics and advertising services may use cookies or similar technologies. Our security and bot-protection services process browser signals when configured. Browser settings can restrict cookies or clear stored data, but doing so may interrupt sign-in, cart or payment recovery.
Messaging, reviews and external services
When you choose an external messaging service or another external link, information you send is handled by that service under its privacy terms. If you opt in to a customer-review survey after an order, your order reference, email, delivery country and an estimated delivery date are shared with the review service provider for the survey. Review-survey participation is optional.
Retention and security
Saved delivery details associated with a cart may remain available for up to 30 days. Account, confirmed-order, payment and support records may be retained longer for fulfilment, accounting, dispute handling and applicable legal obligations. We use access controls and service-provider security measures, but no online system can guarantee absolute security.
Your choices and requests
You can shop as a guest, edit delivery details before ordering and contact us to request access, correction or deletion of your information or to raise a privacy concern. We may need to verify your identity and retain records required for legal obligations or unresolved transactions. Contact hello@luviacreations.com for assistance. We will publish policy updates here with a revised date.